Mary Strachan Image 1
MARY STRACHAN knows exactly when the dinner’s ready – her smoke alarm goes off.
The long-suffering housewife’s new oven burns everything, no matter what she does to avoid it, and she’s tearing her hair out.
Manufacturers Indesit insist there is nothing wrong with the cooker and Argos, where she bought it, won’t give her money back.
Mary, 66, called me in despair. She said: “I can’t go on like this.
“Everything I am cooking is burned black at the bottom.
“It has become a household joke as I have destroyed everything I have tried to cook.
“It’s so bad, my family are calling me Alfred, after the king who burned the cakes. But it’s no laughing matter. I’m usually such a good baker.”
Mary, of Peterhead, Aberdeenshire, paid £320 cash for the Indesit gas cooker on January 4 and it was delivered three weeks later. Since then she has had nothing but problems.
She said: “I phoned Indesit but they told me to call Argos, so I did that.
“But all they said was that if there was not a genuine fault with the cooker it would cost £49 for a call out.
“When the engineer arrived he told me he had already been out to two women with the same problem.”
Retired cleaner Mary and husband Alex, 68, a former fisherman, got nowhere so she contacted me.
She said: “I think it’s burning everything because there is so much heat under the tray at the bottom.
“The internet is littered with complaints. I can’t afford to buy another. Please help me get a cooker that works.”
I got on to Argos and Indesit, who quickly arranged a refund or replacement with a different model as a gesture of goodwill.
An Argos spokesman said: “We contacted Mrs Strachan to arrange delivery and will collect the faulty item at the same time.
“The costs of disconnecting the old oven and reconnecting the new one will be waived.”